Refund & Cancellation Policy

AI tools are used with tokens, bought as one-time packages in euro on our Pricing page. There are no subscriptions or recurring charges. This is digital content supplied online.

EU consumers normally have 14 days to withdraw from an online purchase. However, this right is lost once we start supplying the digital content, where at checkout you (a) expressly agree to immediate access and (b) acknowledge you lose the withdrawal right. So if you get immediate access to tokens and start using them, the 14-day right no longer applies.

If you bought but have not used any tokens and are within 14 days, contact [email protected] for a full refund.

Tokens are one-time purchases with nothing to cancel. Once purchased they are non-refundable (except under Section 2 or Section 4), and tokens already used are non-refundable. Any token expiry is shown on the Pricing page.

We refund or credit tokens if there is a technical fault on our side that stopped you using them, a duplicate or wrong charge, or an accidental purchase reported before tokens are used. If the digital content is faulty or not as described, you keep your statutory remedies under EU/Lithuanian law.

Approved refunds go to your original payment method, usually within 14 days, subject to your provider's processing times.

For custom/Enterprise agreements, the terms of that agreement apply where they differ.

To request a refund or withdrawal: [email protected] UAB KANAPENA · Company code 305916480 · Vilnius, V. Nagevičiaus g. 3, LT-08237, Lithuania · [email protected] Consumers may also contact Lithuania's State Consumer Rights Protection Authority (VVTAT, https://vvtat.lt) for out-of-court dispute resolution.